Refund policy

Returns, Refund & Cancellation Policy

All returns are subject to a 5% restocking fee.

Returns are requested online by submitting this form for approval. Emailed instructions will be sent once the return is approved. Form completion does not authorize a return.

All returns will be inspected by a store, manufacturer or distributor representative for evaluation of product to be eligible for refund. Not all items are eligible for a return. Please contact our store to see if items are eligible for return.

Online orders paid by credit/debit card are allowed returns for 30 days if approved according to the return/refund policies.

Finance orders are strict for returns. You may not even have your product yet and may not be eligible for return. Finance orders are allowed 7 days from the date the contract is signed or completed to be returned. This does not include underwriting and processing time. Some financed orders may not be shipped within the 7 days and meet the 7 day return policy. We suggest you pay outright if you would like to use our 30 day return policy. Financing orders are also subject to restocking fees and any other fees associated. Also financed orders are subject to return/refund policies.

Customer is responsible for all return shipping costs to the store, manufacturer and distributor. Customers will also be responsible for any fees during the return process. We suggest using insurance when shipping products back to us. We are not responsible for damaged, lost or missing items during return shipping.

Items that do not or may not qualify for return:

  • Used, tested, installed, opened, taken out of the box.
  • Items not in original packaging
  • Electronics, Optics, Apparel, Custom items, or special order items.
  • Clearance or closeout items
  • Damaged items during shipping (See shipping policy)
  • Distributor or manufacturer non-returnable items

NO RETURNS WILL BE ACCEPTED WITHOUT A SIGNED REQUEST FORM APPROVAL.


Items returned without an approved form will be discarded and thrown away when received.

Refunds are processed immediately. Allow 3-5 business days to see the refund credited back to your payment. Occasionally it does take more than 3-5 business days, contact store if an issues! 

Cancellation of any contract we provide are subject to cancellation fees up to 20%.

We reserve the right to refuse any returns at our sole discretion.

Cancellation Policy

Any canceled orders are subject to a 5% cancellation fee. Orders that have been accepted and processed there will be a 5% cancellation fee. If the order has not been accepted there will be no fee. Accepted meaning order has been placed by customer and payment has been captured and sent to the shipping department.

This 5% fee comes from the fee the credit card company charges us and every other retailer for processing the payment. When your money is refunded, the credit card company does not refund us the full amount. Any questions please feel free to contact us at the store or your credit card company to ask about the fee.

To prevent a fee, you will need to contact the store as soon as possible to cancel the order by phone (252)-431-6001 or email sales@carolinasportsmanoutfitters.com . We cannot guarantee that it will be canceled in time to prevent the fee.

Orders cannot be canceled after the order has been shipped. All orders that need to be canceled after shipping will fall under the return policy. To review the return policy click here. All orders that have been processed and packaged will also fall under the return policy.

All canceled orders will be subject to any distributor or manufacturer fees as well that may apply to the cancellation policy.

All canceled finance orders are subject to the same policy and an additional 5% fee for a total of 10% in fees and any additional charge by the finance department or finance company.

We reserve the right to cancel any order at our sole discretion at any time.