How To Fix A Collar That Will Not Charge or Power On

To fix a collar that will not charge:

• Inspect the charging clip and AC adapter or vehicle power cable for any damage and replace if necessary
• Try removing and reconnecting the charging clip to the collar
• Make sure the charging contacts are clean and dry
• Refer to the video below for general collar cleaning instructions:
  
  

To fix a collar that will not power on:

• Press and hold the power button for up to 60 seconds
• Make sure the battery is charged
• Attempt to power the collar on while connected to a power source
• If the collar powers on, leave it plugged in to charge the battery
• If the collar powers off immediately when disconnected after attempting to charge, the battery may need to be replaced.
• Replacement batteries can be purchased from us.

To fix a collar that will not power off or shows a solid red light:

1. Press and hold the power button for up to 60 seconds.
2. Charge the battery for 3 hours.
3. Master Reset the dog device.

• For steps on resetting your collar, click here
  

If the collar is a GPS tracking collar, you will want to make sure the collar is on the latest software version.

• For steps to installing software updates click here

To prevent future battery related issues, refer to the related content for proper storage techniques.