How To Fix A Collar That Will Not Charge or Power On

T5/T5 Mini TT15/TT15 Mini

To fix a collar that will not charge:

  • Inspect the charging clip and AC adapter or vehicle power cable for any damage and replace if necessary
  • Try removing and reconnecting the charging clip to the collar
  • Make sure the charging contacts are clean and dry
    • Refer to the video below for general collar cleaning instructions:

To fix a collar that will not power on:

  • Press and hold the power button for up to 60 seconds
  • Make sure the battery is charged
  • Attempt to power the collar on while connected to a power source
    • If the collar powers on, leave it plugged in to charge the battery
    • If the collar powers off immediately when disconnected after attempting to charge, the battery may need to be replaced.
      • Replacement batteries can be purchased from us.

 

To fix a collar that will not power off or shows a solid red light:

  1. Press and hold the power button for up to 60 seconds.
  2. Charge the battery for 3 hours.
  3. Master Reset the dog device.
  • For steps on resetting your collar, click here

If the collar is a GPS tracking collar, you will want to make sure the collar is on the latest software version.

  • For steps to installing software updates click here

To prevent future battery related issues, refer to the related content for proper storage techniques.


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